Shipping

PLEASE NOTE:  During sale and holiday periods, we ask that you please allow extra time for dispatch and delivery due to the high volume of orders.
Dispatch time can be anywhere between 1-3 business days.
*Awaiting Fulfilment means your order has been successfully placed and is waiting to be sent out to you.
 
All international orders are sent using DHL Express, and delivery times are reliant on their schedules.
All our packages require a signature upon delivery, if the customer has given the shipping company authority to leave the parcel without a signature, unfortunately Runaway The Label and the shipping company are not liable if the parcel is stolen. 

Dispatch time can be anywhere between 1-3 business days, this is not inclusive of shipping.
Cancellation Policy: No Cancellations
We regret to inform you that once an order is placed, it cannot be cancelled. This policy is in place to ensure efficient processing and delivery of your items. We kindly ask that you review your order carefully before confirming it.
If you have any questions or concerns regarding your order, please contact our customer support team at sales@runawaythelabel.com, and we will be happy to assist you within the constraints of this policy.

FREE EXPRESS SHIPPING ON ALL USA & UK ORDERS OVER $150 USD!
*(US & UK Mainland Only)
**TURKISH CUSTOMERS** We've been notified via DHL that all orders over 150euros/$250AUD will not be cleared by customs. This means orders over this amount will not be able to enter the country and will be returned to our warehouse facility. 

Typically shipping dates are :
USA & CANADA
Express shipping: $21.99 USD
Delivery: 3-5 business days
*US CUSTOMERS: FREE SHIPPING ON ORDERS OVER $150 USD
NEW ZEALAND
Express shipping: $15.00 USD 
Delivery: 2-4 business days
UK 
Express shipping: $25.00 USD 
Delivery: 3-5 business days
*UK MAINLAND CUSTOMERS: FREE SHIPPING ON ORDERS OVER $150 USD
ASIA
Express shipping: $25.00 USD
Delivery: 3-5 business days
WESTERN EUROPE 
Express shipping: $32.00 USD 
Delivery: 3-5 business days
EASTERN EUROPE 
Express shipping: $39.00 USD 
Delivery: 3-5 business days
MIDDLE EAST
Express shipping: $31.00 USD
Delivery: 3-5 business days
REST OF THE WORLD
Express shipping: $55.00 USD
Delivery: 3-7 business days

UNFORTUNATELY WE DO NOT CURRENTLY SHIP TO RUSSIA, UKRAINE OR ISRAEL. 
TRACKING YOUR ORDER
- Once your order has been dispatched, you will receive an email from Runaway the Label with your tracking details
- DHL Express will also send you a link to your phone/email via their on-demand delivery service whereby you can update your delivery preferences.
- Please allow up to 24 hours for your tracking information to show.

TERMS
-  Customs or Import charges MAY be required upon delivery. Please note that Runaway the Label is NOT responsible for covering these costs. 
-  Shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

CUSTOM TAXES AND DUTY CHARGES 
Customers can be charged for buying & importing product into their country. Runaway The Label does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these charges.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary from country to country.

If these charges aren’t paid and the parcel is ‘Returned To Sender’, Runaway The Label will then give DHL authority to destroy the parcel. Therefore, the parcel will not be returned to our facility and no refund will be issued for the order.